Simple, Interrupted

Surviving Radical Vet Industry Changes

In each episode you’ll hear from host Mary Schwartz and passion driven individuals on their ideas, best practices and stories on surviving radical vet industry changes. We will provide you with actionable tips on adopting a CareFirst Approach.

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Latest Episode

Building Trust, Educating and Shifting the Veterinary Client Mindset to CareFirst with Dr. Lauren Smith and Ron Sosa

In episode 8 of PetDesk’s podcast, Simple, Interrupted, we chat with our guests about the necessity of creating “CareFirst” clients and how to shape them into being “CareFirst” clients. We welcome Dr. Lauren Smith, DVM, founder of The Vetitude, which is dedicated to improving the relationships between veterinary professionals and their clients. Ron Sosa, CVBL, CCFP, is the current Executive Director for the Uncharted Veterinary Conference and shares his insights with over two decades of experience in the veterinary industry.

The client mindset can be shifted! By utilizing education and proactively building a foundation for trust, veterinary clients can become CareFirst clients. Together, Dr. Smith and Ron cover ways to proactively insert yourself in the client’s decision-making process and also how you and your team can help veterinary clinics enhance the client experience every visit. Subscribe to this podcast today so you never miss an episode, and share with your veterinary colleagues!


Recent Episodes

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End of Year Inventory Process Advice with Nicole Clausen & Special Highlight Edition

Simple, Interrupted
Nicole Clausen of Veterinary Care Logistics shares tips and tricks so that you can get a head start on your end-of-year inventory. We also take a ...
Listen to End of Year Inventory Process Advice with Nicole Clausen & Special Highlight Edition

Assessing and Handling Toxic Veterinary Clients with Dr. Cynde Courtney and Josh Vaisman

Simple, Interrupted
On today’s episode, we switch from dealing with toxic staff and open up a conversation about toxic clients and how to handle those difficult conve...
Listen to Assessing and Handling Toxic Veterinary Clients with Dr. Cynde Courtney and Josh Vaisman

Identifying and Managing Toxic Veterinary Staff with Alyssa Mages and Dr. Phil Richmond

Simple, Interrupted
Alyssa Mages, BS, CVT and Dr. Phil Richmond discuss identifying toxic employees and how to manage them....
Listen to Identifying and Managing Toxic Veterinary Staff with Alyssa Mages and Dr. Phil Richmond

Retaining Vet Staff and Providing Growth Opportunities with Neda Panuska and Paige Allen

Simple, Interrupted
Neda Panuska, CVT, and Talent Acquisition Manager with Blue Heron Consulting and Paige Allen, MS, RVT, and Assistant Director for Academic Advisin...
Listen to Retaining Vet Staff and Providing Growth Opportunities with Neda Panuska and Paige Allen

Where to Listen

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This podcast is brought to you by PetDesk

Thousands of veterinary practices use PetDesk to assist their staff, expand their business, and guide clients to better care. With PetDesk's 5-star rated mobile app, automated reminders, texting platform, and other engagement tools, clinics retain their best clients that put care first and find more "CareFirst" clients just like them. All for a less stressful, more successful clinic.

PetDesk helps clinics put care first by arming veterinary staff with a platform that allows them to step back into clients' decision-making, guide them to better care for the pets, and expand their share of care.

Together, clinics and PetDesk can fight back against commoditized veterinary care offered by big-box retailers, and create a CareFirst world that enables pets to live longer, healthier, and happier lives.

For more information, please visit our official website.

The Team

Judie Vegh

Producer
Judie Vegh is PetDesk's Manager of Content Marketing. With nearly 20 years of content and storytelling experience, Judie is passionate about exploring topics that affect the veterinary industry, and ultimately the care and love of pets.

Mary Schwartz

Host
Mary Schwartz, CVT is the Solutions Consultant at PetDesk. With a veterinary career that spans over a decade, Mary is focused on helping veterinary professionals improve the industry one independent clinic at a time.