Latest Episode
In episode 8 of PetDesk’s podcast, Simple, Interrupted, we chat with our guests about the necessity of creating “CareFirst” clients and how to shape them into being “CareFirst” clients. We welcome Dr. Lauren Smith, DVM, founder of The Vetitude, which is dedicated to improving the relationships between veterinary professionals and their clients. Ron Sosa, CVBL, CCFP, is the current Executive Director for the Uncharted Veterinary Conference and shares his insights with over two decades of experience in the veterinary industry.
The client mindset can be shifted! By utilizing education and proactively building a foundation for trust, veterinary clients can become CareFirst clients. Together, Dr. Smith and Ron cover ways to proactively insert yourself in the client’s decision-making process and also how you and your team can help veterinary clinics enhance the client experience every visit. Subscribe to this podcast today so you never miss an episode, and share with your veterinary colleagues!
This podcast is brought to you by PetDesk
Thousands of veterinary practices use PetDesk to assist their staff, expand their business, and guide clients to better care. With PetDesk's 5-star rated mobile app, automated reminders, texting platform, and other engagement tools, clinics retain their best clients that put care first and find more "CareFirst" clients just like them. All for a less stressful, more successful clinic.
PetDesk helps clinics put care first by arming veterinary staff with a platform that allows them to step back into clients' decision-making, guide them to better care for the pets, and expand their share of care.
Together, clinics and PetDesk can fight back against commoditized veterinary care offered by big-box retailers, and create a CareFirst world that enables pets to live longer, healthier, and happier lives.
For more information, please visit our official website.
The Team
Judie Vegh

Mary Schwartz

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