Banking Transformed

Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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Latest Episode

While COVID-19 forced people into a digital-only lifestyle, there was still a desire for humanized experiences. Some banks and credit unions were prepared to deliver these personalized digital engagements, while others fell short of expectations at the worst possible time.

More than ever, consumers are looking for assurance and comfort regarding their finances and want their financial institution to know them, understand them and reward them. They are also highly sensitive to efforts that feel self-serving or inauthentic.

To understand how consumer expectations have been transformed during the pandemic, we are joined by Beth Johnson, chief experience officer at Citizens Bank. In the episode, we discuss the findings of the bank’s inaugural Banking Experience Survey, which looks at the ways consumer expectations have changed and what financial institutions must do in the short and long term to succeed.

Recent Episodes

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The Power of Social Media Influencers in Banking

Banking Transformed
Elma Beganovich, one of the co-founding sisters of New York-based A&E, a digital agency with a powerful portfolio of Fortune 500 companies, discuss how financial institutions of all sizes can benefit from influencer marketing and how to implement a stronger social strategy.
Listen to The Power of Social Media Influencers in Banking

COVID-19 Provides Wake-Up Call for Cloud Banking

Banking Transformed
Tom Eck, Global Chief Technology Officer at IBM and Spiros Margaris, Venture Capitalist and Founder of margaris ventures, discuss how cloud computing fits into the entire digital transformation journey and why cloud computing is more than just a new technology.
Listen to COVID-19 Provides Wake-Up Call for Cloud Banking

What Makes Navy Federal a Perennial CX Leader?

Banking Transformed
Harley Manning, vice president and research director for Forrester’s customer experience practice and Pam Piligian, SVP of marketing and communications from Navy Federal Credit Union, discuss how the pandemic has changed CX in banking and how Navy Federal Credit Union continues to deliver industry leading customer experiences.
Listen to What Makes Navy Federal a Perennial CX Leader?

Challenger Bank Grows by Supporting Financial Inclusion

Banking Transformed
Stuart Sopp, founder and CEO of Current, and previous Wall Street trader, discusses how the pandemic served as a launch pad for the challenger bank and how to differentiate a challenger bank in a crowded marketplace.
Listen to Challenger Bank Grows by Supporting Financial Inclusion

More about Jim Marous

Known for his understanding of the disruption in the banking industry, Marous is the co-publisher of The Financial Brand, and owner and publisher of the Digital Banking Report. Jim speaks on innovation, digital transformation, customer experience, marketing strategies, channel distribution, payments and change management.

Jim has been featured on CNBC, CNN, Forbes, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Fintech Finance and Accenture and has spoken to audiences worldwide.

Marous has also advised the White House on banking policy and is a contributor for Forbes and the Breaking Banks radio show.

Please visit the official Jim Marous website for more information.

The Team

Jim Marous

The Host
Jim Marous is consistently rated as one of the top 5 most influential people in banking and one of the most sought after keynote speakers for industry and corporate events.

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