Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

All Episodes

Digital Banking Pioneer Shares Secrets of Success

Banking Transformed
Nicole Lorch shares her perspective on how to combine technology, analytics, innovation and a challenger mindset for long-term success.
Listen to Digital Banking Pioneer Shares Secrets of Success

How to Create an Inclusive Digital Experience

Banking Transformed
James Deignan and Jeff Wissel discuss the benefits of ensuring that websites, social media and customer engagement are accessible and inclusive.
Listen to How to Create an Inclusive Digital Experience

The Importance of a Challenger Mindset

Banking Transformed
Eric Fulwiler, Chief Commercial Officer at 11:FS, discusses what it means to have a challenger mindset.
Listen to The Importance of a Challenger Mindset

The Increasing Need for Talent, Inclusion and Diversity in Banking

Banking Transformed
Jill Nowacki discusses the challenges and opportunities facing financial institutions today as they try to build future-ready workforces and cultures.
Listen to The Increasing Need for Talent, Inclusion and Diversity in Banking

Creating Lovable Experiences Through Innovation Simplicity

Banking Transformed
Jin Kang Moller, previously VP of Customer Experience at OCBC Bank, discusses why simplicity is important and how to make it happen at any organization.
Listen to Creating Lovable Experiences Through Innovation Simplicity

What Happens When Every Brand is a Bank?

Banking Transformed
Eric Sager and Ben Brown, discuss the competitive trends, the impact on traditional financial services and the opportunities in the marketplace.
Listen to What Happens When Every Brand is a Bank?

Bitcoin: The Next Battlefield for Retail Banking Customers

Banking Transformed
Patrick Sells, head of banking solutions for NYDIG, discusses the opportunities and challenges of traditional banks offering integrated Bitcoin solutions.
Listen to Bitcoin: The Next Battlefield for Retail Banking Customers

How Innovation Can Accelerate Digital Transformation

Banking Transformed
Mohit Joshi and Michael Ruttledge discuss the opportunities and challenges of implementing an innovation focused digital transformation process.
Listen to How Innovation Can Accelerate Digital Transformation

Digital Transformation: Not Just for Big Banks

Banking Transformed
Ross Creasy, CIO of Ameris Bank, and Stuart Cook, CDPO of Valley Bank, share how they became leaders in digital banking transformation.
Listen to Digital Transformation: Not Just for Big Banks

Winning the Battle for Trust Against Fintech Firms

Banking Transformed
Nikhil Lele, the principal for digital transformation at EY, discusses the shift in financial services loyalty and what banks and credit unions can do.
Listen to Winning the Battle for Trust Against Fintech Firms

Differentiation Requires Personalized Digital Banking Experiences

Banking Transformed
Colleen Dabbs, director of solution consulting for Fiserv, discusses the importance of creating digital solutions.
Listen to Differentiation Requires Personalized Digital Banking Experiences

LendingClub is Well Positioned for Future Growth

Banking Transformed
Scott Sanborn, CEO of LendingClub, shares his perspective on how the LendingClub platform can leverage the loyalty of borrowers.
Listen to LendingClub is Well Positioned for Future Growth

Why a Big Bank Executive Jumped to a Digital Credit Union

Banking Transformed
Dennis Devine, CEO at Alliant Credit Union, shares his perspective on how Alliant delivers the best of digital.
Listen to Why a Big Bank Executive Jumped to a Digital Credit Union

Bad Data Sells, Better Data Serves

Banking Transformed
Hossein Rahnama, CEO and Founder of Toronto-based Flybits, discusses how data can make relationships stronger by keeping data secure.
Listen to Bad Data Sells, Better Data Serves

How Microsoft Embraced Data Transformation

Banking Transformed
Karthik Ravindran, GM, Enterprise Data at Microsoft, discusses the data transformation journey at Microsoft and data maturity in a digital world.
Listen to How Microsoft Embraced Data Transformation

Keys to Success for Community Banking

Banking Transformed
Gabe Krajicek, CEO of Kasasa, discusses the benefits of local banking and the opportunities for community banks to serve.
Listen to Keys to Success for Community Banking

Turning Market Disruption Into Innovation Opportunity

Banking Transformed
Amy Radin, founder and principal of Pragmatic Innovation Partners, discusses how an innovation culture is required more than ever in banking.
Listen to Turning Market Disruption Into Innovation Opportunity

How Banking Can Thrive in a Post-Pandemic Reality

Banking Transformed
Paolo Sironi, Global Research Leader at the IBM Institute for Business Value, discusses how institutions will need to explore a new normal.
Listen to How Banking Can Thrive in a Post-Pandemic Reality

Driving Digital Sales in Financial Services

Banking Transformed
James Robert Lay, CEO of the Digital Growth Institute, discusses digital sales models and how organizations can multiply results.
Listen to Driving Digital Sales in Financial Services

The Importance of a Modern Banking Platform

Banking Transformed
Andrew Beatty, Head of Global Next Generation Banking at FIS Global, shares insights as to where the banking industry must focus efforts in the future.
Listen to The Importance of a Modern Banking Platform

The Evolution of the Branch Strategy at Citi

Banking Transformed | S:The Evolution of the Branch Strategy at Citi
Mindy Mercaldo, Head of US Branch Network at Citi, to discusses the future of bank branch delivery and how to support growth with new delivery models.
Listen to The Evolution of the Branch Strategy at Citi

Using Data and Insights to Drive Growth in Banking

Banking Transformed
Marco Bernasconi and Marla Pieton discuss how using data, at a foundation level, can drive growth in banking.
Listen to Using Data and Insights to Drive Growth in Banking

The Future of Payments is Fast, Seamless, Safe and Embedded

Banking Transformed
Mike Cook, global payments leader at IBM, discusses how legacy financial institutions can keep pace with a new generation of providers.
Listen to The Future of Payments is Fast, Seamless, Safe and Embedded

What Defines a Digital Banking Winner?

Banking Transformed
Daniel Latimore, chief research officer for Celent, discusses the ways leading financial institutions are differentiating themselves with innovation.
Listen to What Defines a Digital Banking Winner?

The History of Fintech Transformation

Banking Transformed
Shamir Karkal, Founder & CEO of Sila, discusses how innovation in the banking industry has changed since the early days of Simple.
Listen to The History of Fintech Transformation

The Importance of Global Payments Functionality

Banking Transformed
Stephen Kuhl, Managing Director – Financial Institutions and Strategic Partnerships for Western Union Business Solutions, discusses why offering international payment services can be a game-changer, how to overcome hurdles, and what action steps every community bank and credit union must take right now.
Listen to The Importance of Global Payments Functionality

Improving Customer Experiences With Alternative Data

Banking Transformed
Zac Cohen, COO of Trulioo, a global identity verification company, discusses how alternative data can be used to provide stronger digital identities and provide credit and other services to the previously underserved markets.
Listen to Improving Customer Experiences With Alternative Data

Is the Future of Community Banks at Risk?

Banking Transformed
Jeff Marsico, President of The Kafafian Group, Inc. and author of the new book, 'Squared Away: How Can Bankers Succeed as Economic First Responders', discusses the role community banks and credit unions can play in an increasingly demanding banking ecosystem.
Listen to Is the Future of Community Banks at Risk?

Winning in a World of Digital Giants

Banking Transformed
R “Ray” Wang, Principal Analyst, Founder, and Chairman of Constellation Research, Inc., discusses his upcoming book, 'Everybody Wants to Rule The World'.
Listen to Winning in a World of Digital Giants

Secrets of a Rockstar Chief Digital Banking Officer

Banking Transformed
Dominic Venturo, senior executive vice president and chief digital officer at U.S. Bank, discusses many of the ways that U.S. Bank has leveraged the recent changes in consumer behavior to increase efficiency and grow revenues. 
Listen to Secrets of a Rockstar Chief Digital Banking Officer

Innovation in Digital Account Opening and Onboarding

Banking Transformed
Tami Ferguson, SVP and Director of Client Experience, for Washington Trust Bank and Zach Hamilton, Chief Digital Officer of Synovus, provide insights into how they have supported consumers across the customer journey with innovation that prioritizes customer needs.
Listen to Innovation in Digital Account Opening and Onboarding

Digital Banking Transformation During Uncertain Times

Banking Transformed
Jerry Kane, from Boston College, discusses the research and interviews done for the book "The Transformation Myth: Leading Your Organization through Uncertain Times" , which offers a framework for understanding disruption and tools for navigating it.
Listen to Digital Banking Transformation During Uncertain Times

Rethinking the Future of Distribution

Banking Transformed
The guest for this Banking Transformed Solutions episode is Mark Aldred, Head of Sales for Auriga, who discusses how bank branches are only one component of an improved distribution strategy, as organizations strive to embed banking within a consumer's daily life.
Listen to Rethinking the Future of Distribution

Speed, Simplicity and Empathy Drive CX in Banking

Banking Transformed
Jay Baer, one of the foremost leaders in the world of customer experience and marketing and founder of Convince & Convert, discusses how financial institutions need to reset their strategies around improving CX in a digital world.
Listen to Speed, Simplicity and Empathy Drive CX in Banking

The Business Case for Sustainability and Doing Good

Banking Transformed
Theo Lau and Bradley Leimer, the founders of Unconventional Ventures, and the authors of a brand new book, Beyond Good: How Technology is Leading a Purpose-driven Business Revolution, discuss how businesses need to think beyond profits and look at their entire value creation process to the world as a whole.
Listen to The Business Case for Sustainability and Doing Good

How to Compete for Buy Now, Pay Later (BNPL) Customers

Banking Transformed
Adam Hughes, the CEO of Amount, discusses the growth of the buy now, pay later marketplace, and how traditional financial institutions can remain competitive for this business.
Listen to How to Compete for Buy Now, Pay Later (BNPL) Customers

The Rise of Big Tech Platforms in Banking

Banking Transformed
Pinar Ozcan, Professor of Entrepreneurship and Innovation at the Saïd Business School at Oxford University, discusses how innovation in banking has been impacted by the pandemic, and the rise of big tech platforms.
Listen to The Rise of Big Tech Platforms in Banking

The Product Expansion Strategy of Marcus by Goldman Sachs

Banking Transformed
Sonali Divilek, head of product for consumer business at Goldman Sachs, discusses the product development strategy of Marcus, and how a partnership mentality has helped Marcus become a force in the retail banking ecosystem.
Listen to The Product Expansion Strategy of Marcus by Goldman Sachs

The Power of a Data-Driven Culture at TD Bank

Banking Transformed
John Thomas, EVP and head of global innovation at TD Bank, discusses how a data-driven culture positions this legacy financial institution to be a major force in banking well into the future.
Listen to The Power of a Data-Driven Culture at TD Bank

Digital Transformation Success at a $60 Billion Bank

Banking Transformed
Ravi Vakacherla, EVP and Chief Transformation Officer at People’s United, shares his perspective on where organizations should start and the roadblocks to digital transformation.
Listen to Digital Transformation Success at a $60 Billion Bank

Google: Friend or Foe to Legacy Banks?

Banking Transformed
Yolande Piazza, VP of financial services for Google Cloud, discusses the financial service strategies at Google and what the future of banking may look like.
Listen to Google: Friend or Foe to Legacy Banks?

Personalized Videos: The Future of Customer Engagement

Banking Transformed
Jim Dicso, CEO of SundaySky, discusses how personalized video-powered experiences can drive breakthrough outcomes at key moments along the customer journey.
Listen to Personalized Videos: The Future of Customer Engagement

How to Win in the Experience Economy

Banking Transformed
Jim Gilmore is the coauthor, along with Joe Pine, of one of the best business books of the 20th century, "The Experience Economy". Jim shares examples of how executives from any industry can set themselves apart from the competition be creating personalized and transformative experiences.
Listen to How to Win in the Experience Economy

What's Next: 2021 Banking and Fintech Trends to Watch

Banking Transformed
Ron Shevlin, the Managing Director of Fintech Research at Cornerstone Advisors, gives his perspective on the future of banking and fintech.
Listen to What's Next: 2021 Banking and Fintech Trends to Watch

How to Build the Best Mobile Banking App

Banking Transformed
Mark Donohue, founder and CEO of Hong Kong-based iSky Research, discusses what makes a mobile banking leader, given the insight Mark has from monitoring hundreds of banks globally on functionality and user experience.
Listen to How to Build the Best Mobile Banking App

Keys to Successful Leadership in the Future

Banking Transformed
Jacob Morgan, futurist, TED speaker and best-selling author of 4 books including his newest book, The Future Leader, shares insights from his in-depth research on how leadership is changing, what leadership is going to look like in the future, and what we need to do now to be future-ready leaders.
Listen to Keys to Successful Leadership in the Future

Digital Banking Transformation Never Stops at Chase

Banking Transformed
Allison Beer, Head of Digital at Chase bank, discusses the impact of the pandemic on digital banking and the future of digital at Chase.
Listen to Digital Banking Transformation Never Stops at Chase

Tinkoff: Russia’s Challenger Bank of the Future

Banking Transformed
Oliver Hughes, CEO of Tinkoff, discusses how the combination of an innovative business model, a strong team and a recognized brand can yield success anywhere in the world.
Listen to Tinkoff: Russia’s Challenger Bank of the Future

Starling: Not Your Typical Challenger Bank

Banking Transformed
Anne Boden, founder and CEO of Starling, and author of a new tell-all book, Banking On It: How I Disrupted an Industry, provides an inside look into the origins, successes and challenges of Starling Bank.
Listen to Starling: Not Your Typical Challenger Bank

How Will Banking Evolve as We Enter 2021?

Banking Transformed
Jim Eckenrode, managing director of the Deloitte Center for Financial Services, discusses how the financial services industry adjusted to the impact of the pandemic, and what the outlook for the industry will be in 2021 and beyond.
Listen to How Will Banking Evolve as We Enter 2021?

Closing the Gender Gap in Banking and Fintech

Banking Transformed
Neha Mehta, founder of Femtech Partners, discusses some of the challenges women face in getting an equal opportunity for funding, having a seat at the management table, working at start-ups, and having the ability to create solutions geared to the female market.
Listen to Closing the Gender Gap in Banking and Fintech

Delighting Customers by Removing Friction from Banking

Banking Transformed
Author Roger Dooley shares how behavioral science can help identify and eliminate the friction that can destroy a customer experience.
Listen to Delighting Customers by Removing Friction from Banking

Building a Culture of Innovation in Times of Crisis

Banking Transformed
Sanat Rao, Chief Business Officer and Global Head of Infosys Finacle, discusses the findings of our Retail Banking Innovation 2020 Digital Banking Report.
Listen to Building a Culture of Innovation in Times of Crisis

Banking Can't Ignore The GenZ Potential

Banking Transformed
Jason Dorsey, president of the Center for Generational Kinetics and the foremost leader in the understanding of the Gen Z consumer, shares insights from his most recent global research that is featured in his new book, Zconomy, How Gen Z Will Change the Future of Business – And What to Do About It.
Listen to Banking Can't Ignore The GenZ Potential

The Future of Banking Starts Now

Banking Transformed
Theo Priestley, globally recognized futurist and international speaker, author, and authority on the future of business, technology, and society provides perspective on what we can expect as consumers and as bankers.
Listen to The Future of Banking Starts Now

WeBank: The Most Advanced Digital Bank in the World

Banking Transformed
Henry Ma, executive vice president and CIO of WeBank, discusses WeBank’s mission of delivering financial inclusion at scale by leveraging AI, blockchain, cloud computing and big data.
Listen to WeBank: The Most Advanced Digital Bank in the World

The Role of Banking in the Future of Digital Identity

Banking Transformed
Dave Birch, Author, advisor and commentator on digital financial services, discusses the benefits and risks of digital identity, the role of the banking industry, and how we must balance connected commerce with human rights.
Listen to The Role of Banking in the Future of Digital Identity

Can Two Legacy Banks Become a Digital Banking Leader?

Banking Transformed
Scott Case, the CIO of Truist, discusses the status of this historic merger, the role technology and innovation has played, and the impact that COVID-19 has had on the intended results.
Listen to Can Two Legacy Banks Become a Digital Banking Leader?

OCC Provides Path For Banking Revolution

Banking Transformed
Brian Brooks, the Acting Comptroller of the Currency (OCC), discusses the speed of how regulations are changing and the expected impact on legacy banking.
Listen to OCC Provides Path For Banking Revolution

Jumpstarting Your Career During a Pandemic

Banking Transformed
Katrina McGhee, executive vice president of marketing and communications for the American Heart Association, discusses her non-traditional career path, and shares ideas on how women (and even men) can understand who they are, what they want, what they can uniquely contribute and how to realize the dream life once felt to be unachievable.
Listen to Jumpstarting Your Career During a Pandemic

Most Digital Lending Not Ready for Prime Time

Banking Transformed
Christopher Maloof, chief product officer at MeridianLink, shares his perspective on the results of this year’s research and an overview on what banks and credit unions must do to succeed in the future.
Listen to Most Digital Lending Not Ready for Prime Time

How to Build a Digital Banking Lifestyle ‘Super App’

Banking Transformed
Jayesh Patel, the head of Liv, the first digital-only lifestyle bank which is part of Emirates NBD, discusses digital transformation at Emirates NBD, the importance of an innovation culture and the development of a challenger bank within a legacy banking organization.
Listen to How to Build a Digital Banking Lifestyle ‘Super App’

Dave: A Digital Banking Platform for the Underserved

Banking Transformed
Jason Wilk, co-founder and CEO of Dave, discusses his career path as a 4X founder, the mission of Dave, the increasingly competitive challenger bank space and how Dave responded to a recent security breach.
Listen to Dave: A Digital Banking Platform for the Underserved

BankMobile: From Fintech Bank to TechFin Platform

Banking Transformed
Jay and Luvleen Sidhu, co-founders of BankMobile, discuss the recent moves by BankMobile and the underlying strategy that has made this evolutionary digital bank a success.
Listen to BankMobile: From Fintech Bank to TechFin Platform

Varo: The First Nationally Chartered Fintech Bank

Banking Transformed
Colin Walsh, founder and CEO of Varo Money, Inc., discusses why Varo pursued a national charter, the benefits of being a mobile-only bank, and how to gain scale in an industry that already has too many players.
Listen to Varo: The First Nationally Chartered Fintech Bank

Wealthfront: Transforming From a Robo-Advisor to a Digital Bank

Banking Transformed
Andy Rachleff, co-founder and executive chairman of Wealthfront, discuss transforming From a robo-advisor to a digital bank.
Listen to Wealthfront: Transforming From a Robo-Advisor to a Digital Bank

Financial Marketing Takes Center Stage

Banking Transformed
Barry McCarthy, president and CEO of Deluxe Corporation, discuss the findings of our State of Financial Marketing report and the ramifications for financial institutions in the future.
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How COVID-19 Redefined Consumer Expectations in Banking

Banking Transformed
Beth Johnson, chief experience officer at Citizens Bank, discuss the findings of the bank’s inaugural Banking Experience Survey, which looks at the ways consumer expectations have changed and what financial institutions must do in the short and long term to succeed.
Listen to How COVID-19 Redefined Consumer Expectations in Banking

The Power of Social Media Influencers in Banking

Banking Transformed
Elma Beganovich, one of the co-founding sisters of New York-based A&E, a digital agency with a powerful portfolio of Fortune 500 companies, discuss how financial institutions of all sizes can benefit from influencer marketing and how to implement a stronger social strategy.
Listen to The Power of Social Media Influencers in Banking

COVID-19 Provides Wake-Up Call for Cloud Banking

Banking Transformed
Tom Eck, Global Chief Technology Officer at IBM and Spiros Margaris, Venture Capitalist and Founder of margaris ventures, discuss how cloud computing fits into the entire digital transformation journey and why cloud computing is more than just a new technology.
Listen to COVID-19 Provides Wake-Up Call for Cloud Banking

What Makes Navy Federal a Perennial CX Leader?

Banking Transformed
Harley Manning, vice president and research director for Forrester’s customer experience practice and Pam Piligian, SVP of marketing and communications from Navy Federal Credit Union, discuss how the pandemic has changed CX in banking and how Navy Federal Credit Union continues to deliver industry leading customer experiences.
Listen to What Makes Navy Federal a Perennial CX Leader?

Challenger Bank Grows by Supporting Financial Inclusion

Banking Transformed
Stuart Sopp, founder and CEO of Current, and previous Wall Street trader, discusses how the pandemic served as a launch pad for the challenger bank and how to differentiate a challenger bank in a crowded marketplace.
Listen to Challenger Bank Grows by Supporting Financial Inclusion

CaixaBank: Innovation Drives Digital Transformation

Banking Transformed
Benjami Puigdevall, long time veteran at CaixaBank and current CEO of imagin, discusses digital transformation at CaixaBank, the importance of an innovation culture and the development of imagin.
Listen to CaixaBank: Innovation Drives Digital Transformation

How Citi Maintains Customer Loyalty During a Pandemic

Banking Transformed
Mary Hines, chief marketing officer for the US Consumer Bank at Citi, discusses the importance of turning loyalty program interactions from something that is occasional to something habitual.
Listen to How Citi Maintains Customer Loyalty During a Pandemic

Marcus by Goldman Sachs: Digital Banking Built for the Consumer

Banking Transformed
Dustin Cohn, Head of Brand and Marketing over Consumer and Investment Management for Goldman Sachs and the Marcus brand, discusses the building of a new digital banking brand within a legacy financial firm.
Listen to Marcus by Goldman Sachs: Digital Banking Built for the Consumer

Four Seismic Shifts That Are Changing Banking

Banking Transformed
Nancy Giordano, strategic futurist, founder of PlayBig, Inc. and co-founder of the Femme Futurists Society, discusses how the recent confluence of pandemics have impacted the future of work.
Listen to Four Seismic Shifts That Are Changing Banking

Banking Must Move Beyond Rhetoric On Social Issues

Banking Transformed
Legendary basketball coach, author and inspirational speaker, Mike Jarvis shares his insights into what leaders and organizations must do today to meet the needs of the community.
Listen to Banking Must Move Beyond Rhetoric On Social Issues

Is There a Fintech Fallout on the Horizon?

Banking Transformed
Anthony Thomson, serial entrepreneur and founder of three challenger banks, discusses how fintech firms can survive in a post COVID-19 world.
Listen to Is There a Fintech Fallout on the Horizon?

Why COVID-19 Will Stimulate Innovation in Banking

Banking Transformed
Richard Turrin, financial technology consultant and best-selling author of the book, ‘Innovation Lab Excellence: Digital Transformation from Within’, explains why COVID-19 will fuel the next wave of innovation in banking. 
Listen to Why COVID-19 Will Stimulate Innovation in Banking

Data and Advanced Analytics: A Key to Survival

Banking Transformed
Ryan Caldwell and Brandon Dewitt, the co-founders of MX Technologies, discuss how data and advanced analytics is a matter of survival for financial institutions, consumers and even in their personal lives.
Listen to Data and Advanced Analytics: A Key to Survival

Leadership Excellence in Crisis: An Interview with Tom Peters

Banking Transformed
Tom Peters, one of the most respected names in business for over 40 years, shares his insights and what differentiates a great leader during times of massive change.
Listen to Leadership Excellence in Crisis: An Interview with Tom Peters

How Fintech Unicorn Lemonade is Disrupting Insurance

Banking Transformed
Daniel Schreiber, CEO and cofounder of Lemonade, explains how artificial intelligence, behavioral economics and a focus on transparency and purpose have been used to disrupt the centuries-old insurance industry.
Listen to How Fintech Unicorn Lemonade is Disrupting Insurance

COVID-19 Impact on Future of Retail Banking

Banking Transformed
Richard Hunt, president and CEO of the Consumer Bankers Association (CBA), provides his perspectives for the future of retail banking during a period of tremendous uncertainty.
Listen to COVID-19 Impact on Future of Retail Banking

The Digital Banking Tipping Point

Banking Transformed
Chris Skinner, one of the foremost authorities on the future of banking, discusses his newest book, “Doing Digital: Lessons from Leaders”.
Listen to The Digital Banking Tipping Point

COVID-19 is Fast-Tracking Digital Transformation

Banking Transformed
Tamara McCleary, the CEO of Thulium, shares her perspectives on the impact of COVID-19 on the technology ecosystem and what consumers will be expecting when this crisis subsides.
Listen to COVID-19 is Fast-Tracking Digital Transformation

The Future of Work Post COVID-19

Banking Transformed
Benjamin Pring, head of Cognizant’s Center for the Future of Work, provides a glimpse into the future of work and the impact on education, lifestyle, commerce and even the environmental agenda.
Listen to The Future of Work Post COVID-19

Financial Irrationality During COVID-19 Crisis

Banking Transformed
Dan Ariely, the foremost researcher of behavioral economics in the world, shares his thoughts on how consumers and financial institutions can recover from the challenges brought on by COVID-19.
Listen to Financial Irrationality During COVID-19 Crisis

Building a Culture-Driven Virtual Bank

Banking Transformed
Simon Loong, Founder and Group CEO of WeLab, discusses the lingering impact of COVID-19 on his organization and on China, as well as his perspective on how to use mobile data to create customer profiles and the importance of culture within a rapidly growing organization.
Listen to Building a Culture-Driven Virtual Bank

Banking Must Improve Financial Wellness For All

Banking Transformed
Jennifer Tescher, President & CEO of the Financial Health Network, shares her perspective on what both government and the banking industry need to do to support the financial health of all citizens.
Listen to Banking Must Improve Financial Wellness For All

COVID-19 Will Change the Way Consumers Bank Forever

Banking Transformed
Jamie Warder, EVP and head of digital banking at KeyBank, discusses the way KeyBank is shifting to a more digital organization, while still supporting traditional channels and how KeyBank is responding to the recent marketplace changes.
Listen to COVID-19 Will Change the Way Consumers Bank Forever

Organizations Should Double Down on Innovation Now

Banking Transformed
Jeremy Balkin, the head of innovation at HSBC, discusses the importance of innovation during times of disruption and how organizations can go further to illustrate empathy through innovation.
Listen to Organizations Should Double Down on Innovation Now

Marketing During Times of Disruptive Change

Banking Transformed
Rohit Mahna, head of the financial services practice at Salesforce, discusses how organizations can combine empathy with solution-based marketing, and moving transactions to digital channels while remaining agile during turbulent times.
Listen to Marketing During Times of Disruptive Change

How AI Can Revolutionize Banking

Banking Transformed
Dan Faggella, founder and CEO of the artificial intelligence research agency, Emerj, discusses the opportunities and challenges of AI in banking.
Listen to How AI Can Revolutionize Banking

Globalization of Fintech and Banking in the Age of Disruption

Banking Transformed
William Russell, the Lord Mayor for the City of London, discusses the global impact of fintech organizations and the potential of open banking, financial inclusion, and sustainability as consumer demands change.
Listen to Globalization of Fintech and Banking in the Age of Disruption

Transforming Customer Experiences with Personalization

Banking Transformed
Jody Bhagat president of the Americas for award-winning financial services personalization agency, Personetics, discuss the importance and process of delivering hyper-personalized experiences, across all channels, as part of digital transformation.
Listen to Transforming Customer Experiences with Personalization

The Importance of Attracting Rebel Talent

Banking Transformed
Matteo Rizzi, author of the book 'Talents and Rebels', discusses personal observations that make a case for organizations to embrace those people who may appear disruptive to the norm.
Listen to The Importance of Attracting Rebel Talent

Why Digital Transformations Fail

Banking Transformed
Tony Saldanha, author of the book, 'Why Digital Transformations Fail', discusses the five stages of digital transformation.
Listen to Why Digital Transformations Fail

Cultivating a Disruption Mindset

Banking Transformed
Best-selling author Charlene Li explains the secret of successful disruption, the importance of deep-dive research and the qualities of a disruptive leader.
Listen to Cultivating a Disruption Mindset

China: Emergence of a Tech and Innovation Superpower

Banking Transformed
Brett King, author of many best selling books on the future of banking and the host of the number one Fintech podcast, Breaking Banks, discusses Fintech and use of digital technologies in Shenzhen, China.
Listen to China: Emergence of a Tech and Innovation Superpower

The Chinese Fintech Revolution

Banking Transformed
Matt Dooley & Dave Wallace discuss how fintech firms have benefited from open access to data, and how the Chinese consumer benefits from value added services not available to most in the world.
Listen to The Chinese Fintech Revolution

Current State of Digital Banking Transformation

Banking Transformed
Alan Trefler joins Jim to discuss the current state of digital transformation in the banking industry...
Listen to Current State of Digital Banking Transformation

The Technology Fallacy

Banking Transformed
Gerald (Jerry) Kane, professor at the Carroll School of Management, Boston College
Listen to The Technology Fallacy

Banking Distribution Strategies for the Next Decade

Banking Transformed
Kevin Travis, Executive Vice President, Novantas
Listen to Banking Distribution Strategies for the Next Decade

How to Win Tomorrow's Digital Consumer

Banking Transformed
To get a perspective on how advanced technologies are impacting customer experience strategies, Jim Marous is fortunate to be joined by Blake Morgan, author of the book, “The Customer of the Future”.
Listen to How to Win Tomorrow's Digital Consumer

Biggest Fintech Winners of 2019

Banking Transformed
Ron Shevlin, Director of Research, Cornerstone Advisors discusses 2019's biggest fintech winners...
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The Future of Fintech Investments

Banking Transformed
Dan Rosen, Founder and CEO of Commerce Ventures discusses The Future of Fintech Investments
Listen to The Future of Fintech Investments

The Importance of Customer Success Management

Banking Transformed
Janine Sneed, Chief Digital Officer, VP of Customer Success IBM
Listen to The Importance of Customer Success Management

Keys to Becoming a Digital Bank

Banking Transformed
Keys to Becoming a Digital Bank featuring Chris Skinner, Chief Executive Office of The Financier
Listen to Keys to Becoming a Digital Bank

Reinventing the Customer Experience in a Digital World

Banking Transformed
Sophie Heller, Group Chief Operating Officer for Retail Banking at BNP Paribas, discusses the critical elements required to launch an integrated operating model organized around end-to-end experiences in an open banking environment.
Listen to Reinventing the Customer Experience in a Digital World

The Power of Design in Digital Transformation

Banking Transformed
Alex Kreger & Monika Cālīte from UXDA discuss how organizations can use design thinking and applied insights to improve internal processes, develop better products and services, maximize the impact of content and enhance the digital consumer experience.
Listen to The Power of Design in Digital Transformation

AI and the VoiceFirst Revolution

Banking Transformed
To get a perspective on the future of voice, we reached out to Brian Roemmele to discuss his vision of a highly personalized AI assistant that will keep data secure, while connecting to the outside world on an as needed basis to simplify a consumer's daily interactions.
Listen to AI and the VoiceFirst Revolution

One-on-One With Steve Wozniak

Banking Transformed
In an interview with Steve Wozniak, he discusses his personal life, his focus on education, recommendations for entrepreneurs, the state of innovation and his memories of Steve Jobs.
Listen to One-on-One With Steve Wozniak

Personal Growth During Times of Digital Disruption

Banking Transformed
In this episode, we discuss the importance of personal and professional growth with Brian Solis, digital anthropologist, global speaker and author of the new book, 'Lifescale: How to Live a More Creative, Productive and Happy Life'.
Listen to Personal Growth During Times of Digital Disruption

Principles of Becoming an Algorithmic Leader

Banking Transformed
In this episode, Mike Walsh, Futurist, speaker & author of 'The Algorithmic Leader', will discuss digital transformation, leadership, culture and the future of work.
Listen to Principles of Becoming an Algorithmic Leader

The Power of Open Innovation Platforms

Banking Transformed
In this episode, Kris Kovacs, President and CEO of Constellation Digital Partners will discuss his organization’s mission and the benefits of open innovation for fintech firms, financial institutions and the consumer.
Listen to The Power of Open Innovation Platforms

A Practitioner’s Guide to Digital Transformation

Banking Transformed
In this episode, Sonia Wedrychowicz, previous head of digital transformation at both JP Morgan Chase and DBS Bank, shares how she helped build one of the most successful digital banks in less than a year.
Listen to A Practitioner’s Guide to Digital Transformation

How Mobile Drives Digital Transformation

Banking Transformed
For a perspective on the changing dynamics of digital engagement and the importance of the mobile channel, Thomas Hogan, President of North America, Temenos, shares how organizations of all sizes can now build world-class mobile apps.
Listen to How Mobile Drives Digital Transformation

Building One to One Digital Relationships

Banking Transformed
In this episode, world renowned bestselling author and customer experience guru Don Peppers shares his insights on what is needed to be a customer-focused leader in a digital world. He also looks back 25 years and discusses how the lessons from his first book, ‘The One to One Future’ still apply today.
Listen to Building One to One Digital Relationships

A Futurist's View of Banking and Technology

Banking Transformed
In this episode, Brett King, bestselling author, founder of neobank Moven, and host of the weekly radio show, Breaking Banks, discusses the threat of new competition in banking, some potential solutions, and the potential for global unrest caused by the impact of automation and new technologies.
Listen to A Futurist's View of Banking and Technology

The Magic of Digital Transformation at Disney

Banking Transformed
In this episode, we talk to Doug Lipp, consultant and author of the book, “Disney U” about the importance of building a digital culture from the inside-out, leveraging training and continuous reinforcement to encourage a magical mix of modern technology and human engagement.
Listen to The Magic of Digital Transformation at Disney

Contextual Data is Changing the Future of Banking

Banking Transformed
In this episode, Hossein Rahnama, CEO and Co-Founder of Toronto-based Flybits, discusses how the future of financial services will be based on the ability of institutions to use contextualized insights to enrich consumers’ daily lives inside and outside of banking.
Listen to Contextual Data is Changing the Future of Banking

How to Humanize Digital Experiences in Banking

Banking Transformed
In this exclusive interview, Abigail Posner, Director of Strategy for Google’s Brand Unit, discusses the importance of having an in-depth understanding of consumers in the digital space and translating these insights into personalized strategies for creative and content development.
Listen to How to Humanize Digital Experiences in Banking

Status Quo is Not an Option

Banking Transformed
In this interview, Gary Vaynerchuk discusses the use of social media, the need for supportive culture and leadership and the importance of a personal brand.
Listen to Status Quo is Not an Option

Leadership Lessons for Bankers from the Former CMO of Kodak

Banking Transformed
In this exclusive interview, Jeffrey Hayzlett, the former CMO of Kodak, discusses the importance of strong leadership, the need for a well-defined culture, and the risk of being passive when your industry is facing massive disruption.
Listen to Leadership Lessons for Bankers from the Former CMO of Kodak