Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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The Power of Social Media Influencers in Banking

Banking Transformed
Elma Beganovich, one of the co-founding sisters of New York-based A&E, a digital agency with a powerful portfolio of Fortune 500 companies, discuss how financial institutions of all sizes can benefit from influencer marketing and how to implement a stronger social strategy.
Listen to The Power of Social Media Influencers in Banking

COVID-19 Provides Wake-Up Call for Cloud Banking

Banking Transformed
Tom Eck, Global Chief Technology Officer at IBM and Spiros Margaris, Venture Capitalist and Founder of margaris ventures, discuss how cloud computing fits into the entire digital transformation journey and why cloud computing is more than just a new technology.
Listen to COVID-19 Provides Wake-Up Call for Cloud Banking

What Makes Navy Federal a Perennial CX Leader?

Banking Transformed
Harley Manning, vice president and research director for Forrester’s customer experience practice and Pam Piligian, SVP of marketing and communications from Navy Federal Credit Union, discuss how the pandemic has changed CX in banking and how Navy Federal Credit Union continues to deliver industry leading customer experiences.
Listen to What Makes Navy Federal a Perennial CX Leader?

Challenger Bank Grows by Supporting Financial Inclusion

Banking Transformed
Stuart Sopp, founder and CEO of Current, and previous Wall Street trader, discusses how the pandemic served as a launch pad for the challenger bank and how to differentiate a challenger bank in a crowded marketplace.
Listen to Challenger Bank Grows by Supporting Financial Inclusion

CaixaBank: Innovation Drives Digital Transformation

Banking Transformed
Benjami Puigdevall, long time veteran at CaixaBank and current CEO of imagin, discusses digital transformation at CaixaBank, the importance of an innovation culture and the development of imagin.
Listen to CaixaBank: Innovation Drives Digital Transformation

How Citi Maintains Customer Loyalty During a Pandemic

Banking Transformed
Mary Hines, chief marketing officer for the US Consumer Bank at Citi, discusses the importance of turning loyalty program interactions from something that is occasional to something habitual.
Listen to How Citi Maintains Customer Loyalty During a Pandemic

Marcus by Goldman Sachs: Digital Banking Built for the Consumer

Banking Transformed
Dustin Cohn, Head of Brand and Marketing over Consumer and Investment Management for Goldman Sachs and the Marcus brand, discusses the building of a new digital banking brand within a legacy financial firm.
Listen to Marcus by Goldman Sachs: Digital Banking Built for the Consumer

Four Seismic Shifts That Are Changing Banking

Banking Transformed
Nancy Giordano, strategic futurist, founder of PlayBig, Inc. and co-founder of the Femme Futurists Society, discusses how the recent confluence of pandemics have impacted the future of work.
Listen to Four Seismic Shifts That Are Changing Banking

Banking Must Move Beyond Rhetoric On Social Issues

Banking Transformed
Legendary basketball coach, author and inspirational speaker, Mike Jarvis shares his insights into what leaders and organizations must do today to meet the needs of the community.
Listen to Banking Must Move Beyond Rhetoric On Social Issues

Is There a Fintech Fallout on the Horizon?

Banking Transformed
Anthony Thomson, serial entrepreneur and founder of three challenger banks, discusses how fintech firms can survive in a post COVID-19 world.
Listen to Is There a Fintech Fallout on the Horizon?

Why COVID-19 Will Stimulate Innovation in Banking

Banking Transformed
Richard Turrin, financial technology consultant and best-selling author of the book, ‘Innovation Lab Excellence: Digital Transformation from Within’, explains why COVID-19 will fuel the next wave of innovation in banking. 
Listen to Why COVID-19 Will Stimulate Innovation in Banking

Data and Advanced Analytics: A Key to Survival

Banking Transformed
Ryan Caldwell and Brandon Dewitt, the co-founders of MX Technologies, discuss how data and advanced analytics is a matter of survival for financial institutions, consumers and even in their personal lives.
Listen to Data and Advanced Analytics: A Key to Survival

Leadership Excellence in Crisis: An Interview with Tom Peters

Banking Transformed
Tom Peters, one of the most respected names in business for over 40 years, shares his insights and what differentiates a great leader during times of massive change.
Listen to Leadership Excellence in Crisis: An Interview with Tom Peters

How Fintech Unicorn Lemonade is Disrupting Insurance

Banking Transformed
Daniel Schreiber, CEO and cofounder of Lemonade, explains how artificial intelligence, behavioral economics and a focus on transparency and purpose have been used to disrupt the centuries-old insurance industry.
Listen to How Fintech Unicorn Lemonade is Disrupting Insurance

COVID-19 Impact on Future of Retail Banking

Banking Transformed
Richard Hunt, president and CEO of the Consumer Bankers Association (CBA), provides his perspectives for the future of retail banking during a period of tremendous uncertainty.
Listen to COVID-19 Impact on Future of Retail Banking

The Digital Banking Tipping Point

Banking Transformed
Chris Skinner, one of the foremost authorities on the future of banking, discusses his newest book, “Doing Digital: Lessons from Leaders”.
Listen to The Digital Banking Tipping Point

COVID-19 is Fast-Tracking Digital Transformation

Banking Transformed
Tamara McCleary, the CEO of Thulium, shares her perspectives on the impact of COVID-19 on the technology ecosystem and what consumers will be expecting when this crisis subsides.
Listen to COVID-19 is Fast-Tracking Digital Transformation

The Future of Work Post COVID-19

Banking Transformed
Benjamin Pring, head of Cognizant’s Center for the Future of Work, provides a glimpse into the future of work and the impact on education, lifestyle, commerce and even the environmental agenda.
Listen to The Future of Work Post COVID-19

Financial Irrationality During COVID-19 Crisis

Banking Transformed
Dan Ariely, the foremost researcher of behavioral economics in the world, shares his thoughts on how consumers and financial institutions can recover from the challenges brought on by COVID-19.
Listen to Financial Irrationality During COVID-19 Crisis

Building a Culture-Driven Virtual Bank

Banking Transformed
Simon Loong, Founder and Group CEO of WeLab, discusses the lingering impact of COVID-19 on his organization and on China, as well as his perspective on how to use mobile data to create customer profiles and the importance of culture within a rapidly growing organization.
Listen to Building a Culture-Driven Virtual Bank

Banking Must Improve Financial Wellness For All

Banking Transformed
Jennifer Tescher, President & CEO of the Financial Health Network, shares her perspective on what both government and the banking industry need to do to support the financial health of all citizens.
Listen to Banking Must Improve Financial Wellness For All

COVID-19 Will Change the Way Consumers Bank Forever

Banking Transformed
Jamie Warder, EVP and head of digital banking at KeyBank, discusses the way KeyBank is shifting to a more digital organization, while still supporting traditional channels and how KeyBank is responding to the recent marketplace changes.
Listen to COVID-19 Will Change the Way Consumers Bank Forever

Organizations Should Double Down on Innovation Now

Banking Transformed
Jeremy Balkin, the head of innovation at HSBC, discusses the importance of innovation during times of disruption and how organizations can go further to illustrate empathy through innovation.
Listen to Organizations Should Double Down on Innovation Now

Marketing During Times of Disruptive Change

Banking Transformed
Rohit Mahna, head of the financial services practice at Salesforce, discusses how organizations can combine empathy with solution-based marketing, and moving transactions to digital channels while remaining agile during turbulent times.
Listen to Marketing During Times of Disruptive Change

How AI Can Revolutionize Banking

Banking Transformed
Dan Faggella, founder and CEO of the artificial intelligence research agency, Emerj, discusses the opportunities and challenges of AI in banking.
Listen to How AI Can Revolutionize Banking

Globalization of Fintech and Banking in the Age of Disruption

Banking Transformed
William Russell, the Lord Mayor for the City of London, discusses the global impact of fintech organizations and the potential of open banking, financial inclusion, and sustainability as consumer demands change.
Listen to Globalization of Fintech and Banking in the Age of Disruption

Transforming Customer Experiences with Personalization

Banking Transformed
Jody Bhagat president of the Americas for award-winning financial services personalization agency, Personetics, discuss the importance and process of delivering hyper-personalized experiences, across all channels, as part of digital transformation.
Listen to Transforming Customer Experiences with Personalization

The Importance of Attracting Rebel Talent

Banking Transformed
Matteo Rizzi, author of the book 'Talents and Rebels', discusses personal observations that make a case for organizations to embrace those people who may appear disruptive to the norm.
Listen to The Importance of Attracting Rebel Talent

Why Digital Transformations Fail

Banking Transformed
Tony Saldanha, author of the book, 'Why Digital Transformations Fail', discusses the five stages of digital transformation.
Listen to Why Digital Transformations Fail

Cultivating a Disruption Mindset

Banking Transformed
Best-selling author Charlene Li explains the secret of successful disruption, the importance of deep-dive research and the qualities of a disruptive leader.
Listen to Cultivating a Disruption Mindset

China: Emergence of a Tech and Innovation Superpower

Banking Transformed
Brett King, author of many best selling books on the future of banking and the host of the number one Fintech podcast, Breaking Banks, discusses Fintech and use of digital technologies in Shenzhen, China.
Listen to China: Emergence of a Tech and Innovation Superpower

The Chinese Fintech Revolution

Banking Transformed
Matt Dooley & Dave Wallace discuss how fintech firms have benefited from open access to data, and how the Chinese consumer benefits from value added services not available to most in the world.
Listen to The Chinese Fintech Revolution

Current State of Digital Banking Transformation

Banking Transformed
Alan Trefler joins Jim to discuss the current state of digital transformation in the banking industry...
Listen to Current State of Digital Banking Transformation

The Technology Fallacy

Banking Transformed
Gerald (Jerry) Kane, professor at the Carroll School of Management, Boston College
Listen to The Technology Fallacy

Banking Distribution Strategies for the Next Decade

Banking Transformed
Kevin Travis, Executive Vice President, Novantas
Listen to Banking Distribution Strategies for the Next Decade

How to Win Tomorrow's Digital Consumer

Banking Transformed
To get a perspective on how advanced technologies are impacting customer experience strategies, Jim Marous is fortunate to be joined by Blake Morgan, author of the book, “The Customer of the Future”.
Listen to How to Win Tomorrow's Digital Consumer

Biggest Fintech Winners of 2019

Banking Transformed
Ron Shevlin, Director of Research, Cornerstone Advisors discusses 2019's biggest fintech winners...
Listen to Biggest Fintech Winners of 2019

The Future of Fintech Investments

Banking Transformed
Dan Rosen, Founder and CEO of Commerce Ventures discusses The Future of Fintech Investments
Listen to The Future of Fintech Investments

The Importance of Customer Success Management

Banking Transformed
Janine Sneed, Chief Digital Officer, VP of Customer Success IBM
Listen to The Importance of Customer Success Management

Keys to Becoming a Digital Bank

Banking Transformed
Keys to Becoming a Digital Bank featuring Chris Skinner, Chief Executive Office of The Financier
Listen to Keys to Becoming a Digital Bank

Reinventing the Customer Experience in a Digital World

Banking Transformed
Sophie Heller, Group Chief Operating Officer for Retail Banking at BNP Paribas, discusses the critical elements required to launch an integrated operating model organized around end-to-end experiences in an open banking environment.
Listen to Reinventing the Customer Experience in a Digital World

The Power of Design in Digital Transformation

Banking Transformed
Alex Kreger & Monika Cālīte from UXDA discuss how organizations can use design thinking and applied insights to improve internal processes, develop better products and services, maximize the impact of content and enhance the digital consumer experience.
Listen to The Power of Design in Digital Transformation

AI and the VoiceFirst Revolution

Banking Transformed
To get a perspective on the future of voice, we reached out to Brian Roemmele to discuss his vision of a highly personalized AI assistant that will keep data secure, while connecting to the outside world on an as needed basis to simplify a consumer's daily interactions.
Listen to AI and the VoiceFirst Revolution

One-on-One With Steve Wozniak

Banking Transformed
In an interview with Steve Wozniak, he discusses his personal life, his focus on education, recommendations for entrepreneurs, the state of innovation and his memories of Steve Jobs.
Listen to One-on-One With Steve Wozniak

Personal Growth During Times of Digital Disruption

Banking Transformed
In this episode, we discuss the importance of personal and professional growth with Brian Solis, digital anthropologist, global speaker and author of the new book, 'Lifescale: How to Live a More Creative, Productive and Happy Life'.
Listen to Personal Growth During Times of Digital Disruption

Principles of Becoming an Algorithmic Leader

Banking Transformed
In this episode, Mike Walsh, Futurist, speaker & author of 'The Algorithmic Leader', will discuss digital transformation, leadership, culture and the future of work.
Listen to Principles of Becoming an Algorithmic Leader

The Power of Open Innovation Platforms

Banking Transformed
In this episode, Kris Kovacs, President and CEO of Constellation Digital Partners will discuss his organization’s mission and the benefits of open innovation for fintech firms, financial institutions and the consumer.
Listen to The Power of Open Innovation Platforms

A Practitioner’s Guide to Digital Transformation

Banking Transformed
In this episode, Sonia Wedrychowicz, previous head of digital transformation at both JP Morgan Chase and DBS Bank, shares how she helped build one of the most successful digital banks in less than a year.
Listen to A Practitioner’s Guide to Digital Transformation

How Mobile Drives Digital Transformation

Banking Transformed
For a perspective on the changing dynamics of digital engagement and the importance of the mobile channel, Thomas Hogan, President of North America, Temenos, shares how organizations of all sizes can now build world-class mobile apps.
Listen to How Mobile Drives Digital Transformation

Building One to One Digital Relationships

Banking Transformed
In this episode, world renowned bestselling author and customer experience guru Don Peppers shares his insights on what is needed to be a customer-focused leader in a digital world. He also looks back 25 years and discusses how the lessons from his first book, ‘The One to One Future’ still apply today.
Listen to Building One to One Digital Relationships

A Futurist's View of Banking and Technology

Banking Transformed
In this episode, Brett King, bestselling author, founder of neobank Moven, and host of the weekly radio show, Breaking Banks, discusses the threat of new competition in banking, some potential solutions, and the potential for global unrest caused by the impact of automation and new technologies.
Listen to A Futurist's View of Banking and Technology

The Magic of Digital Transformation at Disney

Banking Transformed
In this episode, we talk to Doug Lipp, consultant and author of the book, “Disney U” about the importance of building a digital culture from the inside-out, leveraging training and continuous reinforcement to encourage a magical mix of modern technology and human engagement.
Listen to The Magic of Digital Transformation at Disney

Contextual Data is Changing the Future of Banking

Banking Transformed
In this episode, Hossein Rahnama, CEO and Co-Founder of Toronto-based Flybits, discusses how the future of financial services will be based on the ability of institutions to use contextualized insights to enrich consumers’ daily lives inside and outside of banking.
Listen to Contextual Data is Changing the Future of Banking

How to Humanize Digital Experiences in Banking

Banking Transformed
In this exclusive interview, Abigail Posner, Director of Strategy for Google’s Brand Unit, discusses the importance of having an in-depth understanding of consumers in the digital space and translating these insights into personalized strategies for creative and content development.
Listen to How to Humanize Digital Experiences in Banking

Status Quo is Not an Option

Banking Transformed
In this interview, Gary Vaynerchuk discusses the use of social media, the need for supportive culture and leadership and the importance of a personal brand.
Listen to Status Quo is Not an Option

Leadership Lessons for Bankers from the Former CMO of Kodak

Banking Transformed
In this exclusive interview, Jeffrey Hayzlett, the former CMO of Kodak, discusses the importance of strong leadership, the need for a well-defined culture, and the risk of being passive when your industry is facing massive disruption.
Listen to Leadership Lessons for Bankers from the Former CMO of Kodak

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