Embrace change, take risks, and disrupt yourself
Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.
All Episodes
The Importance of Global Payments Functionality
Banking Transformed
Stephen Kuhl, Managing Director – Financial Institutions and Strategic Partnerships for Western Union Business Solutions, discusses why offering international payment services can be a game-changer, how to overcome hurdles, and what action steps every community bank and credit union must take right now.
Is the Future of Community Banks at Risk?
Banking Transformed
Jeff Marsico, President of The Kafafian Group, Inc. and author of the new book, 'Squared Away: How Can Bankers Succeed as Economic First Responders', discusses the role community banks and credit unions can play in an increasingly demanding banking ecosystem.
Secrets of a Rockstar Chief Digital Banking Officer
Banking Transformed
Dominic Venturo, senior executive vice president and chief digital officer at U.S. Bank, discusses many of the ways that U.S. Bank has leveraged the recent changes in consumer behavior to increase efficiency and grow revenues.
Innovation in Digital Account Opening and Onboarding
Banking Transformed
Tami Ferguson, SVP and Director of Client Experience, for Washington Trust Bank and Zach Hamilton, Chief Digital Officer of Synovus, provide insights into how they have supported consumers across the customer journey with innovation that prioritizes customer needs.
Digital Banking Transformation During Uncertain Times
Banking Transformed
Jerry Kane, from Boston College, discusses the research and interviews done for the book "The Transformation Myth: Leading Your Organization through Uncertain Times" , which offers a framework for understanding disruption and tools for navigating it.
Rethinking the Future of Distribution
Banking Transformed
The guest for this Banking Transformed Solutions episode is Mark Aldred, Head of Sales for Auriga, who discusses how bank branches are only one component of an improved distribution strategy, as organizations strive to embed banking within a consumer's daily life.
Speed, Simplicity and Empathy Drive CX in Banking
Banking Transformed
Jay Baer, one of the foremost leaders in the world of customer experience and marketing and founder of Convince & Convert, discusses how financial institutions need to reset their strategies around improving CX in a digital world.
The Business Case for Sustainability and Doing Good
Banking Transformed
Theo Lau and Bradley Leimer, the founders of Unconventional Ventures, and the authors of a brand new book, Beyond Good: How Technology is Leading a Purpose-driven Business Revolution, discuss how businesses need to think beyond profits and look at their entire value creation process to the world as a whole.
The Product Expansion Strategy of Marcus by Goldman Sachs
Banking Transformed
Sonali Divilek, head of product for consumer business at Goldman Sachs, discusses the product development strategy of Marcus, and how a partnership mentality has helped Marcus become a force in the retail banking ecosystem.
How to Win in the Experience Economy
Banking Transformed
Jim Gilmore is the coauthor, along with Joe Pine, of one of the best business books of the 20th century, "The Experience Economy". Jim shares examples of how executives from any industry can set themselves apart from the competition be creating personalized and transformative experiences.
Keys to Successful Leadership in the Future
Banking Transformed
Jacob Morgan, futurist, TED speaker and best-selling author of 4 books including his newest book, The Future Leader, shares insights from his in-depth research on how leadership is changing, what leadership is going to look like in the future, and what we need to do now to be future-ready leaders.
Closing the Gender Gap in Banking and Fintech
Banking Transformed
Neha Mehta, founder of Femtech Partners, discusses some of the challenges women face in getting an equal opportunity for funding, having a seat at the management table, working at start-ups, and having the ability to create solutions geared to the female market.
Banking Can't Ignore The GenZ Potential
Banking Transformed
Jason Dorsey, president of the Center for Generational Kinetics and the foremost leader in the understanding of the Gen Z consumer, shares insights from his most recent global research that is featured in his new book, Zconomy, How Gen Z Will Change the Future of Business – And What to Do About It.
Jumpstarting Your Career During a Pandemic
Banking Transformed
Katrina McGhee, executive vice president of marketing and communications for the American Heart Association, discusses her non-traditional career path, and shares ideas on how women (and even men) can understand who they are, what they want, what they can uniquely contribute and how to realize the dream life once felt to be unachievable.
How to Build a Digital Banking Lifestyle ‘Super App’
Banking Transformed
Jayesh Patel, the head of Liv, the first digital-only lifestyle bank which is part of Emirates NBD, discusses digital transformation at Emirates NBD, the importance of an innovation culture and the development of a challenger bank within a legacy banking organization.
How COVID-19 Redefined Consumer Expectations in Banking
Banking Transformed
Beth Johnson, chief experience officer at Citizens Bank, discuss the findings of the bank’s inaugural Banking Experience Survey, which looks at the ways consumer expectations have changed and what financial institutions must do in the short and long term to succeed.
The Power of Social Media Influencers in Banking
Banking Transformed
Elma Beganovich, one of the co-founding sisters of New York-based A&E, a digital agency with a powerful portfolio of Fortune 500 companies, discuss how financial institutions of all sizes can benefit from influencer marketing and how to implement a stronger social strategy.
COVID-19 Provides Wake-Up Call for Cloud Banking
Banking Transformed
Tom Eck, Global Chief Technology Officer at IBM and Spiros Margaris, Venture Capitalist and Founder of margaris ventures, discuss how cloud computing fits into the entire digital transformation journey and why cloud computing is more than just a new technology.
What Makes Navy Federal a Perennial CX Leader?
Banking Transformed
Harley Manning, vice president and research director for Forrester’s customer experience practice and Pam Piligian, SVP of marketing and communications from Navy Federal Credit Union, discuss how the pandemic has changed CX in banking and how Navy Federal Credit Union continues to deliver industry leading customer experiences.
Building a Culture-Driven Virtual Bank
Banking Transformed
Simon Loong, Founder and Group CEO of WeLab, discusses the lingering impact of COVID-19 on his organization and on China, as well as his perspective on how to use mobile data to create customer profiles and the importance of culture within a rapidly growing organization.
COVID-19 Will Change the Way Consumers Bank Forever
Banking Transformed
Jamie Warder, EVP and head of digital banking at KeyBank, discusses the way KeyBank is shifting to a more digital organization, while still supporting traditional channels and how KeyBank is responding to the recent marketplace changes.
Marketing During Times of Disruptive Change
Banking Transformed
Rohit Mahna, head of the financial services practice at Salesforce, discusses how organizations can combine empathy with solution-based marketing, and moving transactions to digital channels while remaining agile during turbulent times.
Transforming Customer Experiences with Personalization
Banking Transformed
Jody Bhagat president of the Americas for award-winning financial services personalization agency, Personetics, discuss the importance and process of delivering hyper-personalized experiences, across all channels, as part of digital transformation.
Reinventing the Customer Experience in a Digital World
Banking Transformed
Sophie Heller, Group Chief Operating Officer for Retail Banking at BNP Paribas, discusses the critical elements required to launch an integrated operating model organized around end-to-end experiences in an open banking environment.
The Power of Design in Digital Transformation
Banking Transformed
Alex Kreger & Monika Cālīte from UXDA discuss how organizations can use design thinking and applied insights to improve internal processes, develop better products and services, maximize the impact of content and enhance the digital consumer experience.
AI and the VoiceFirst Revolution
Banking Transformed
To get a perspective on the future of voice, we reached out to Brian Roemmele to discuss his vision of a highly personalized AI assistant that will keep data secure, while connecting to the outside world on an as needed basis to simplify a consumer's daily interactions.
Personal Growth During Times of Digital Disruption
Banking Transformed
In this episode, we discuss the importance of personal and professional growth with Brian Solis, digital anthropologist, global speaker and author of the new book, 'Lifescale: How to Live a More Creative, Productive and Happy Life'.
Building One to One Digital Relationships
Banking Transformed
In this episode, world renowned bestselling author and customer experience guru Don Peppers shares his insights on what is needed to be a customer-focused leader in a digital world. He also looks back 25 years and discusses how the lessons from his first book, ‘The One to One Future’ still apply today.
A Futurist's View of Banking and Technology
Banking Transformed
In this episode, Brett King, bestselling author, founder of neobank Moven, and host of the weekly radio show, Breaking Banks, discusses the threat of new competition in banking, some potential solutions, and the potential for global unrest caused by the impact of automation and new technologies.
The Magic of Digital Transformation at Disney
Banking Transformed
In this episode, we talk to Doug Lipp, consultant and author of the book, “Disney U” about the importance of building a digital culture from the inside-out, leveraging training and continuous reinforcement to encourage a magical mix of modern technology and human engagement.
Contextual Data is Changing the Future of Banking
Banking Transformed
In this episode, Hossein Rahnama, CEO and Co-Founder of Toronto-based Flybits, discusses how the future of financial services will be based on the ability of institutions to use contextualized insights to enrich consumers’ daily lives inside and outside of banking.
How to Humanize Digital Experiences in Banking
Banking Transformed
In this exclusive interview, Abigail Posner, Director of Strategy for Google’s Brand Unit, discusses the importance of having an in-depth understanding of consumers in the digital space and translating these insights into personalized strategies for creative and content development.
Leadership Lessons for Bankers from the Former CMO of Kodak
Banking Transformed
In this exclusive interview, Jeffrey Hayzlett, the former CMO of Kodak, discusses the importance of strong leadership, the need for a well-defined culture, and the risk of being passive when your industry is facing massive disruption.
