Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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Building a Culture-Driven Virtual Bank

I had the unique opportunity to visit WeLab as part of my visit to China in early January. WeLab uses proprietary risk management technology and advanced AI to analyze mobile data within seconds, providing financial solutions to over 42 million customers across Asia. WeLab is also one of the first institutions to receive a virtual banking license in Hong Kong.

Despite the advanced technology and innovative deployment of digital products and services, what impressed me most about WeLab during my visit was the evolving culture of the organization and the commitment to employee as well as customer satisfaction.

Today’s guest on the podcast is Simon Loong, Founder and Group CEO of WeLab. During our interview, Simon shares his perspective on how to use mobile data to create customer profiles and the importance of culture within a rapidly growing organization. We also discuss the lingering impact of COVID-19 on his organization and on China.

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How Citi Maintains Customer Loyalty During a Pandemic

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Mary Hines, chief marketing officer for the US Consumer Bank at Citi, discusses the importance of turning loyalty program interactions from something that is occasional to something habitual.
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Marcus by Goldman Sachs: Digital Banking Built for the Consumer

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Dustin Cohn, Head of Brand and Marketing over Consumer and Investment Management for Goldman Sachs and the Marcus brand, discusses the building of a new digital banking brand within a legacy financial firm.
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Four Seismic Shifts That Are Changing Banking

Banking Transformed
Nancy Giordano, strategic futurist, founder of PlayBig, Inc. and co-founder of the Femme Futurists Society, discusses how the recent confluence of pandemics have impacted the future of work.
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