Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

Listen on Apple Podcasts Listen on Spotify Listen on Pandora

Tinkoff: Russia’s Challenger Bank of the Future

Founded in 2006, Tinkoff is Russia’s largest online challenger bank offering a huge range of services, including mobile personal and business accounts, investment and insurance products, as well as being Russia’s second-largest issuer of credit cards.

Tinkoff has also diversified into non-financial services, including travel, ticketing and bookings services — all available through its lifestyle super app. This expansive array of services has led to profits of over $500 million in 2019, with a current customer base of more than 12 million customers.

Tinkoff consistently wins awards as the best digital-only bank, serving customers remotely via online channels and a cloud-based call center. TCS group also has a proprietary nationwide network of representatives.

Our guest for the show is Oliver Hughes, CEO of Tinkoff. In this episode, we discuss how the combination of an innovative business model, a strong team and a recognized brand can yield success anywhere in the world.



Episode Sponsor: Microsoft:

See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working.

More at Microsoft.com/financialservices


Recent Episodes

View All

How to Create an Inclusive Digital Experience

Banking Transformed
James Deignan and Jeff Wissel discuss the benefits of ensuring that websites, social media and customer engagement are accessible and inclusive.
Listen to How to Create an Inclusive Digital Experience

The Importance of a Challenger Mindset

Banking Transformed
Eric Fulwiler, Chief Commercial Officer at 11:FS, discusses what it means to have a challenger mindset.
Listen to The Importance of a Challenger Mindset

The Increasing Need for Talent, Inclusion and Diversity in Banking

Banking Transformed
Jill Nowacki discusses the challenges and opportunities facing financial institutions today as they try to build future-ready workforces and cultures.
Listen to The Increasing Need for Talent, Inclusion and Diversity in Banking

Creating Lovable Experiences Through Innovation Simplicity

Banking Transformed
Jin Kang Moller, previously VP of Customer Experience at OCBC Bank, discusses why simplicity is important and how to make it happen at any organization.
Listen to Creating Lovable Experiences Through Innovation Simplicity