Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

Listen on Apple Podcasts Listen on Spotify Listen on Pandora

Personalized Videos: The Future of Customer Engagement

As a result of the pandemic, people were forced to adopt digital alternatives to their traditional way of doing banking. This shift was not always smooth for the customer or the financial institution. Many consumers still wanted personalized interaction to learn about services.

Financial institutions that want to improve engagement, interactions, and brand loyalty are responding with new forms of personalization, such as rich media like video.

Our guest for the show is Jim Dicso, CEO of SundaySky. In this episode, Jim discusses how personalized video-powered experiences can drive breakthrough outcomes at key moments along the customer journey.

This Episode is Sponsored by Microsoft:

See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working.

More at Microsoft.com/financialservices

Recent Episodes

View All

Be Prepared for the Engagement Banking Revolution

Banking Transformed
Jouk Pleiter, Founder and Chief Executive Officer at Backbase, discusses how to win customers – for life – in the new era of embedded banking....
Listen to Be Prepared for the Engagement Banking Revolution

From Personalization to Profits in Banking

Banking Transformed
Jim Stapleton, Senior Vice President at Epsilon, shares how banks and credit unions can deepen relationships by understanding customer behaviors a...
Listen to From Personalization to Profits in Banking

An Inside Look into Morgan Stanley’s Evolving Brand Strategy

Banking Transformed
Alice Milligan, the CMO of Morgan Stanley, discusses her career journey, the global brand strategy of Morgan Stanley, and how data and analytics i...
Listen to An Inside Look into Morgan Stanley’s Evolving Brand Strategy

WeBank: A Model for the Future of Digital Banking

Banking Transformed
Henry Ma, executive vice president and CIO of WeBank, discusses WeBank’s mission of delivering financial inclusion at scale by leveraging AI, bloc...
Listen to WeBank: A Model for the Future of Digital Banking