Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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COVID-19 Will Change the Way Consumers Bank Forever

The number of bank branches and the number of people visiting bank branches has been decreasing for years. As a result of recent events, many organizations have closed branches completely, while others have reverted to auto teller operations.

Could the Coronavirus create a shift in attitude, as people are forced to bank online or on their mobile devices? More importantly, as consumers get more comfortable, and find that managing their money digitally is easier and safer, will they stop visiting their bank branch altogether … even after the pandemic ends?

Today’s guest on the podcast is Jamie Warder, EVP and head of digital banking at KeyBank. Prior to joining Key, Jamie was the President of USAA Bank as well as working at Capital One, PNC Bank and McKinsey & Co. During our interview, Jamie discusses the way KeyBank is shifting to a more digital organization, while still supporting traditional channels. He also discusses how KeyBank is responding to the recent marketplace changes.

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How Citi Maintains Customer Loyalty During a Pandemic

Banking Transformed
Mary Hines, chief marketing officer for the US Consumer Bank at Citi, discusses the importance of turning loyalty program interactions from something that is occasional to something habitual.
Listen to How Citi Maintains Customer Loyalty During a Pandemic

Marcus by Goldman Sachs: Digital Banking Built for the Consumer

Banking Transformed
Dustin Cohn, Head of Brand and Marketing over Consumer and Investment Management for Goldman Sachs and the Marcus brand, discusses the building of a new digital banking brand within a legacy financial firm.
Listen to Marcus by Goldman Sachs: Digital Banking Built for the Consumer

Four Seismic Shifts That Are Changing Banking

Banking Transformed
Nancy Giordano, strategic futurist, founder of PlayBig, Inc. and co-founder of the Femme Futurists Society, discusses how the recent confluence of pandemics have impacted the future of work.
Listen to Four Seismic Shifts That Are Changing Banking

Banking Must Move Beyond Rhetoric On Social Issues

Banking Transformed
Legendary basketball coach, author and inspirational speaker, Mike Jarvis shares his insights into what leaders and organizations must do today to meet the needs of the community.
Listen to Banking Must Move Beyond Rhetoric On Social Issues

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