Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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Building One to One Digital Relationships

It is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on the customer experience, leveraging corporate culture, strategy, technology, and data analytics. Which firms are the best at being able to accomplish this objective? Which firms are failing to live up to customer expectations … and why?

In this episode, world renowned bestselling author and customer experience guru Don Peppers shares his insights on what is needed to be a customer-focused leader in a digital world. He also looks back 25 years and discusses how the lessons from his first book, ‘The One to One Future’ still apply today.

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Tony Saldanha, author of the book, 'Why Digital Transformations Fail', discusses the five stages of digital transformation.
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Best-selling author Charlene Li explains the secret of successful disruption, the importance of deep-dive research and the qualities of a disruptive leader.
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China: Emergence of a Tech and Innovation Superpower

Brett King, author of many best selling books on the future of banking and the host of the number one Fintech podcast, Breaking Banks, discusses Fintech and use of digital technologies in Shenzhen, China.
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The Chinese Fintech Revolution

Matt Dooley & Dave Wallace discuss how fintech firms have benefited from open access to data, and how the Chinese consumer benefits from value added services not available to most in the world.
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