Ep 347: Change Management & Adoption

The growth in adoption of Recruiting Technology is continuing to speed up exponentially. There is always a lot of focus on the types of software companies should be buying but often not as much focus on the amount of internal change management involved to make the technology work within the organization. So what how should companies be thinking about this, and what kind of strategies should they be building?

My guest this week is someone who helps to design change management and adoption strategies on a daily basis. Jen Wilks is VP of Professional Services at Eightfold Ai and has a tremendous amount of knowledge and experience to share on what makes technology implementations successful.

In the interview, we discuss:

▪ Why change management is so important in software implementation

▪ Achieving executive buy-in

▪ Pilots and early wins

▪ Common pitfalls and mistakes

▪ Communication strategies

▪ Adoption Planning

▪ Gamification

▪ Outcomes and success criteria

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